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Best Practices: Building Your Business with Customer-Focused Solutions
Reengineering the Corporation
Putting Total Quality Management to Work: What TQM Means, How to Use It and How to Sustain It Over t
Seven Habits of Highly Effective People: Restoring the Character Ethic by Covey, Stephen R.
Perilous Passage by Bruce Nicolaysen
Beep! Beep!: Competing in the Age of the Road Runner by Bell, Chip R.; Harari, Oren
The Man Who Discovered Quality by Gabor, Andrea
Small Fortunes: Two Guys in Pursuit of the American Dream by Zuckerman, Edward
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